Customer Support Policy
Last updated: April 17, 2026
This policy describes the support available to Claper users across different plans and deployment types, provided by OpenPrisma EURL, 66 Avenue des Champs-Elysees, 75008 Paris, France.
Scope of Support
Claper support covers:
- Configuration and usage assistance for Claper Cloud features
- Troubleshooting of platform bugs and service issues
- Account and billing inquiries
Claper support does not cover:
- Debugging of your own presentations or content
- Custom development or feature implementation
- Third-party software or integration troubleshooting
- Self-hosted instance deployment, configuration, or maintenance
Support Channels
Claper Cloud Users
| Plan | Support Channel | Target Response Time |
|---|---|---|
| Free (Small) | Community only (GitHub, Discord) | Best effort |
| Medium | Email support | 48 business hours |
| Large | Email support | 48 business hours |
| Huge | Priority email support | 24 business hours |
Email: alex@claper.co
Self-Hosted Users
Self-hosted instances are supported through community channels only:
- GitHub Issues: github.com/ClaperCo/Claper/issues for bug reports
- Discord: Community server for peer-to-peer support and discussions
Proactive Monitoring
For known platform issues, check our status page at status.claper.co before submitting a support request.
Bug Reports
To report a bug, please open an issue on our GitHub repository with:
- A clear description of the issue
- Steps to reproduce
- Expected vs. actual behavior
- Browser and device information
Feature Requests
Feature requests are welcome via GitHub Discussions or our Discord community. We prioritize features based on community demand and alignment with our roadmap.
Support Language
Support is provided in English and French.